Night manager locked out, ABT cabinet key needed for closeout
Pineapple Grove farm-to-table called Premier at 1:18 a.m. Saturday. Night manager was completing closeout, needed to lock up the alcohol cabinet (ABT positive-control requirement), key was missing from the keychain - presumed left on a bar shelf. Front door locked, cleaning crew waiting outside, owner asleep at home in Vero.
Premier truck on-site 1:42 a.m. (24 minutes). Tech bypassed the front entry Adams Rite (non-destructive), found the missing alcohol key right where the manager remembered leaving it, and the manager completed the closeout. While there, we noticed the rear egress panic bar was sticky (closer adjustment needed) - did a 15-minute on-site adjustment included with the call.
Total invoiced: $185 (after-hours rate) + $0 for the closer adjustment (goodwill). Owner called Tuesday to put the restaurant on annual contract: $585/year covers 1 inspection + 2 rekeys + priority dispatch + the panic-bar annual inspection. Standing relationship since.
After-hours rescue + relationship build