Suspected stockroom theft - urgent rekey + master key reset
Atlantic Avenue clothing boutique completed their post-holiday inventory and found a ~$11,000 shrinkage discrepancy concentrated in high-margin items. Owner suspected back-of-house staff and wanted full lock control reset before any termination conversations. Called Premier Tuesday morning.
Premier scheduled the rekey for Tuesday after closing (8:30 p.m.) - 8 cylinders total: front entry, rear-stock entry, fitting-room cabinet, cash-drawer override, two display-case fronts, manager's office, alarm-keypad cover. New 2-level master system installed: owner gets grand-master, store manager gets sub-master (no cash-room access), all sales associates get standard change keys.
Total: $485 (8 cylinders rekeyed + master system setup + new key matrix doc). Written work-order delivered to owner for insurance file. Owner conducted termination conversations the next morning with full lock control already established. Has us on annual contract now.
Post-incident rekey + master setup